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Last Updated: January 2026

Satsport Privacy Policy — How We Store and Use Your Information

Your privacy matters deeply to us at Satsport. This policy explains what data we collect, why we collect it, and how we keep it secure. It's written in plain, straightforward language — so you can actually understand it, without wading through complex legal text.

January 2026
Written in Bengali
SSL Secured
10 min read
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Effective: 1 January 2026 Review: Every 6 Months Applicable: Bangladesh GDPR Compliant

Privacy Policy Highlights at a Glance

A quick overview of how Satsport collects and protects your information

Only necessary information is collected
Satsport only collects information that is genuinely necessary to provide our services. We believe collecting more than what's needed serves no purpose — this principle is fundamental to how we operate.
Bank-Grade Encryption
All your data is protected with 256-bit SSL encryption. Sensitive information stored in our databases is encrypted separately to prevent unauthorized direct access.
Your Data Is Never Sold
Satsport never sells your personal data or shares it with third parties for advertising purposes. Your data is yours — there are no compromises on this.
You are in control of your data
You can view, correct, or request deletion of your data at any time. Satsport is committed to upholding these rights.
Restricted Staff Access
Only a limited number of Satsport staff can access your information — and only when required for their work. Every access is logged and regularly audited.
You will be notified directly in the event of a data breach
In the event of a data security breach, Satsport will notify affected users within 72 hours as required by law and take all necessary steps to address the situation.
Table of Contents
Your privacy is our responsibility

By creating an account or using the Satsport site, you agree to this Privacy Policy. If you have any questions, please contact our Help Center Contact us.

1. Information We Collect

Satsport collects two types of information — what you provide directly and what is generated automatically as you use the site. Each category is explained in detail below.

1.1 Information You Provide Directly

  • Registration details: Full name, date of birth, mobile number, and password. These are essential for account creation and identity verification.
  • KYC documents: A copy of your National ID or passport. Required to enable withdrawals and verify your identity for security purposes.
  • Payment details: Your bKash or Nagad number. Required to process transactions — the full number is never stored, only the last few digits are kept.
  • Support Conversations: Messages exchanged when you contact support — used for resolving issues and improving service quality.

1.2 Automatically Collected Data

  • Device Information: Browser type, operating system, screen size — collected to ensure the site functions correctly across all devices.
  • IP address: Used for geolocation and fraud detection. Precise location data is not stored.
  • Usage pattern: Which games you play, how long you spend on the site, and which pages you visit. This data helps us improve your experience and show you relevant offers.
  • Transaction History: Deposit, withdrawal, and betting records. This information is essential for account security and dispute resolution.
Please Note

Satsport will never ask for your social media password, bank account details, or OTP. Anyone requesting this information is not a Satsport representative.

2. Purpose of Data Use

Satsport uses collected data only for specific and legitimate purposes. Each purpose is clearly outlined below.

Data Type Purpose of Use Legal Basis
Name & Identity Account management, KYC verification Contractual Necessity
Mobile number OTP verification, important notifications Contractual Necessity
Payment Information Deposit & Withdrawal Process Contractual Necessity
Usage Pattern Service Improvement & Personalized Experience Legitimate Interest
IP & Device Fraud prevention, security Legitimate Interest
Communication History Customer Service Improvement Legitimate Interest

2.1 Use of Data for Marketing Purposes

Satsport may analyze your usage patterns to show you relevant offers and promotions. For example, if you frequently place cricket bets, you'll receive notifications about cricket-related offers. However, this data is never shared with external advertisers. You can turn off promotional SMS or notifications at any time from your account settings.

3. Data Sharing Policy

Satsport does not sell your data. However, it may be shared with third parties in the limited circumstances outlined below — the reason for each is clearly stated.

3.1 Service Providers

Satsport works with a number of trusted partners for payment processing, KYC verification, and technical support. These partners only receive the data necessary for their specific function and are bound by our privacy agreements.

3.2 For Legal Reasons

Satsport is legally required to provide information in response to a court order or a valid request from a regulatory authority. In such cases, it is generally not possible to notify you in advance, though we maintain as much transparency as the circumstances allow.

3.3 Fraud Prevention

Data may be shared with relevant authorities in connection with investigations into money laundering or fraud. This is ultimately in your interest too, as it helps keep the platform safe for honest players.

Plain Language

Satsport never sells your data to advertising companies, data brokers, or marketing firms. There are no exceptions to this commitment.

4. Data Security Measures

Satsport uses industry-leading technology to protect your data. These measures aren't just on paper — they're continuously tested and reviewed.

256-bit SSL Encryption
All communication between your browser and Satsport servers is encrypted. No one can intercept or read your data in transit.
Encrypted Database
Sensitive data is encrypted in the database. Even with direct server access, the information cannot be read.
Regular Security Audits
Independent security experts audit Satsport's systems at least twice a year.
Restricted Staff Access
Each staff member can only access the data required for their specific role. All access is logged.
24/7 Monitoring
Automated systems monitor for unusual activity 24/7 and take immediate action if anything suspicious is detected.
Secure Backup
Encrypted backups of your data are stored securely to prevent data loss in the event of any issue.

4.1 What You Can Do

Beyond Satsport's technical safeguards, it's important to take a few precautions of your own. Use a strong password — combining numbers, uppercase letters, and special characters. Keep two-factor authentication enabled. Avoid logging in over public Wi-Fi. If you notice any suspicious activity, report it to support immediately.

5. Cookies & Tracking

Cookies are small files stored in your browser. Satsport uses cookies to improve your experience on the site. We use three types of cookies.

5.1 Essential Cookies

These cookies are essential for the site to function properly. They keep your login session active, remember your shopping cart, and handle security verification. They cannot be disabled — without them, the site simply cannot be used.

5.2 Functional Cookies

These cookies remember your preferences — such as your preferred language and your saved favourite games. You can disable them, but you'll need to reset your preferences every time you visit.

5.3 Analytics Cookies

Satsport analyzes which sections of the site are used most and where users spend the most time, in order to improve its services. These cookies collect entirely anonymous data — no individual user is identified. You can disable these cookies from your browser settings.

Cookie Controls

You can manage cookies through your browser settings. In Chrome, go to Settings > Privacy and Security > Cookies; in Firefox, go to Settings > Privacy & Security to update your cookie preferences.

6. Your Rights

You have rights over your personal information held by Satsport. We respect these rights and are here to help you exercise them.

  • Right to Access: You can request to know what information Satsport holds about you. We will respond within 30 days of your request.
  • Right to Rectification: If any of your details are incorrect, you can request a correction. Some information can be updated directly through your account settings.
  • Right to Erasure: After your account is closed, you may request that your personal data be deleted. Due to legal obligations, certain information may need to be retained for a specified period.
  • Right to Portability: You can request a copy of your data in a readable format — such as CSV or PDF.
  • Right to Object: You can object to your data being used for specific purposes, particularly for marketing.
  • Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be temporarily restricted.

To exercise any of these rights Help Center Contact us or email support@satsport.world. We are committed to responding within 30 days.

7. Data Retention Period

Satsport does not retain your data longer than necessary. Each category of data has a defined retention period.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction History 7 Years Financial Regulatory Requirements
KYC Documents 5 years after account closure AML Compliance Requirements
Support Conversations 3 Years Dispute Resolution & Service Improvement
Analytics Cookies 13 Months Usage Pattern Analysis
Session Cookies Expires when browser is closed Login Session Management

Once the retention period expires, data is securely deleted in a way that makes recovery impossible. In specific legal circumstances this period may be extended, in which case you will be notified.

8. Protection of Minors

Satsport strictly prohibits anyone under 18 from using the platform. This isn't just a policy requirement — we genuinely care about protecting minors.

  • Date of birth verification is mandatory at the time of registration.
  • Age is verified as part of the KYC process.
  • If a minor registers an account by mistake, it will be closed immediately.
  • No data relating to children is collected.

If you believe a minor is using Satsport, please notify our support team immediately.

9. Changes to This Policy

Satsport may update this Privacy Policy from time to time. Changes may be driven by technological developments, new legal requirements, or improvements to our services.

  • For minor updates, only the "Last Updated" date at the top of the page will be changed.
  • An SMS will be sent to your registered number before any major changes take effect.
  • Continued use of the site after any changes have been made will be considered as your acceptance of the updated policy.
  • Previous versions are available upon request.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your rights, please get in touch with us. We're ready to assist you in Bangla.

Privacy Contact

Email: support@satsport.world — Write "Privacy Request" in the subject line. You can also reach us directly via the site's live chat. General enquiries are responded to within 48 hours; rights-related requests are handled within 30 days.

Satsport's Privacy Policy is built in accordance with applicable data protection laws in Bangladesh and international best practices. We believe you are the owner of your data — we are simply temporary custodians who use it solely to provide our services.

FAQ

Player FAQs on Privacy & Account Matters

In most cases, when a match is cancelled or abandoned, Satsport settles bets according to its specific rules — though the outcome varies depending on the circumstances. If a match is cancelled before it starts, your stake is generally refunded in full — this is known as a "void" bet. If the match has been underway for a certain period before being called off, a result may still be declared in some cases — for example, cricket may apply the Duckworth-Lewis method. For live bets, if a match is suspended mid-game, settlement may be based on the state of play at that point. For a definitive answer, check the betting rules section for the relevant event or ask our support team — they can tell you exactly how a specific match will be handled.

Changing your registered mobile number involves a special process because it is the primary verification method for your account. For security reasons, this cannot be done directly from Account Settings — you'll need to contact Support. Here's how it works: first, an OTP is sent to your old number to confirm your identity. Then a second OTP is sent to your new number for verification. Once both steps are completed, the number will be updated. If you no longer have access to your old number, reach out via live chat directly — in that case, identity verification will be completed through an alternative method using your ID document. Changes to your name or date of birth are possible before KYC verification is completed; after that, they can only be made through Support.

Play with peace of mind — your data is safe

Your privacy is our top priority at Satsport. Join our secure platform today — registration takes just 2 minutes.

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